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Hello Paul4x, let me explain this.
Although they look similar, these are 2 different webapps that suite different needs.
The robots in the Prop Firm Robots App are fewer compared to the prop firm robots app and currently there is no point to have the Winners and Latest sections in this app. If there is a new strategy added it will replace one of the existing worst performing strategies. The number of strategies is much smaller and it’s easier to see when the strategy was added and updated in a single screen. On the other hand, this app has build-in settings for challenge targets, protections and etc. which are not present in the other app.
The Top 10 Robots App works differently. Currently there are 100 strategies in total in the app. New strategies are being added every weekend and some of the existing once which are not perfuming well are being dropped. This makes it very difficult to see when a new strategy is added and also to arrange the strategies by different criteria, as in the app each pair has it’s own view.
We’re working on exciting updates in the Prop Firm Robots app that will be released in the next 1-2 weeks. We will post an update in the relevant forum and send emails to the users who have the app so you will receive a notification once this happens.
Regards,
Marin @ Customer Support
Hi, I found your order from October 31, 2023. You do have a lifetime license. Please try deleting your browser cache and website cookies and then access the Prop Firm Robots App again. Everything should be working fine after that.
Hello Efe, sorry to hear about your decision. I sent you additional information on how to move forward with your refund request at your account email.
Hello Ahmad,
I checked your account and you have an active license until 2024-07-07. After looking into this in more depth, I found out that you have multiple registrations on our site related to your email address. I merged them into one registration. Please try to log in again using one of the passwords you used for the two accounts. If you see a message about a forgotten password, then you need to reset your password and going forward you will be able to easily login using the newly set password.
Hi Boyan, these packages represent the same thing. I’m sorry for the misunderstanding. If you click on the buy button on both, you will get the same discount as the product is the same. I suppose the left package was visible on the prop firms page which was not correct and we removed it from there earlier today. Just a reminder that tomorrow is the final day of our Top 10 app launch 50% discount. As Alan explained, the robots in the Top 10 Robots App and the Prop Firm Robots App are completely different and the strategies are different.
This is how the Top 10 Robots App works. On powerful servers we use the Express Generator which generates over 8000 new strategies per market every day. Then we pass them via Acceptance Criteria and Monte Carlo. We merge them to our running collections (up to 100 strategies per market). On the weekend, we choose the best 30 for a market and upload them to the Top 10 Robots server. The strategies are kept in Top 10 until they perform well on virtual trading environment. We have strategies staying in Top 10 for more than a few months. All EAs here work on M15.
The EAs from the Prop Firm Robots App follow the its own strategy and are created in a way to satisfy prop firms requirements. They work on different timeframes. Hope this makes sense and gives some clarity on the differences between the two web applications.
Hello, as discussed via email, we were not able to find your order because the ID was wrong. Now when you provided the correct order ID we were able to find your order and fix your issue. Please try again accessing the app.
Hello Erlas, Marin here from tech support team. Upon checking your account I can’t find any email coming from your Academy profile email address.
According to our Terms of Service, section for Robot Refunds, you would need to attach an evidence that the robots are not profitable to be eligible for a refund. It can be from a demo account with at least 7 days of trading or any other account that you have.
Once you have at least a week of trading activity (no matter if it’s a demo or live account) please fill to proceed with the refund request.Hello, Marin here from tech support team. The FSB Pro comes only with a lifetime license. Bear in mind that we don’t offer it as a separate product. You need to purchase a bundled package which comes with EA Studio as well.
Hello Charles,
Upon checking your account I don’t see any access problems.
You just need to visit the Prop Firm Robots app page (formerly the FTMO Robot) and from there you can download the EAs.
In case you still have issues, please try login from a different browser which you haven’t used before (this is to check if cookies are causing the issue). If this is the case, then you would need to clean your browser cache and cookies to login and download the EAs.
If this doesn’t solve the issue, please send a screenshot from the page to see the type of error message you see to our support email and we will debug this together.
Hello Durga, we don’t have any discounts for the Prop Firm Robots app at the moment.
By the end of the week you can take advantage of our launch week offer discounts for the Top 10 Robots app.
Keep in mind that there are differences between the EAs from the Top 10 Robots App and the Prop Firm Robots App.
First, the Prop Firm App robots have a completely different strategy which is optimised for different currencies and timeframes. The EAs from the Prop Firm app are built in a way to trade according to the prop firms requirements – they are created in a way not to go over a specific daily drawdowns, to keep the equity within the defined minimum etc. You can learn more about this app in this and this video.
The robots from the Top 10 Robots app follow different strategies they use different indicators and settings. You can learn more about them here.
Hello Paul, as Craig pointed out, the Top 10 Robots app is a different app. Your existing purchase gives you access for 6 months to the Prop Firm Robots app.
Regards, Marin
Hello Ryan, you can use the pre-defined account sizes to recalculate the parameters. Check this post where the process is well explained and covers all the parameters that you would need to amend.
Hello, please check this short video which explains how to download the EAs.
Most probably you have a cache/cookies issue and you need to open the link from incognito or guest mode browser.
With the upcoming launch of the Top 10 Robots App, access will happed directly within the app without the need to manually copy and paste OneDrive links and passwords.
Hello Oliver,
Allow Algo Trading: This setting enables or disables the ability of the Expert Advisor to trade automatically. When you check this option, you’re allowing the EA to execute trades on its behalf according to its programmed strategy. It’s essential for the EA to function as intended.
Allow Modification of Signal Settings: This option is a bit more nuanced. It allows the EA to modify the trade levels (entry, stop loss, and take profit levels) of orders it sends based on signals it generates or receives. This capability can be crucial for strategies that adjust trade parameters in response to changing market conditions. Enabling “Allow Modification of Signal Settings” means you’re giving the EA flexibility to adjust its trading signals based on its algorithm’s interpretation of the market. This can include adjusting stop loss or take profit levels after the trade is placed or modifying the entry point of a trade before it’s executed, depending on the EA’s design and strategy.Please watch the FTMO Robot App guide where the settings you need to enable when placing the EAs are explained.
Kind regards,
Marin @ Customer Support
Hello,
Yes the money is returned to the payment method you used when making the initial order payment. It takes 5-10 business days from the moment we initiate the refund (this is the moment when you received the automatic email from our platform) until the money will be available in your card. In most cases it takes less time but this would depend on the payment processor you’re using.
Kind regards,
Marin @ Customer Support